Terms of Sale

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You agree to these terms of sale when you place an order


Our GST Obligations

  • We are GST registered & compliant.  All prices in the online store exclude GST.  GST is shown on the checkout screen
  • By default we endeavor to ship a Tax Invoice with every order, if you require an electronic copy (for example, to facilitate payment of your order), let us know preferably via the order note field available on the checkout screen, or via a follow up email
  • If we issue a part refund (e.g. for shipping overcharged) we will issue a corresponding Tax Credit Note and it also will ship with your order unless we provide a copy to you by email

Returns / Order cancellation

  • All sales are final.  It is up to you to determine if the products you order are fit for the application you intend them for.  However:
    • If we provide an incorrect (quantity or wrong product shipped) or faulty product so long as you contact us within 2 weeks of receiving it,  we will do whatever we can reasonably do to put it right.   We do make mistakes on occasion and prefer to remedy them as soon as possible
    • If you wish to cancel your order, please let us know as soon as possible. So long as we haven’t commenced physically preparing your order you can usually cancel with no issue.  (Please note however that we usually pack orders as soon as the payment arrives including weekends & late in the evenings)
    • We reserve the right to cancel your order if for any reason we feel we cannot fulfil it to our satisfaction
    • If for any reason we cancel and refund part or all of an order paid for by Credit/Debit card, the payment fees are not returned to us so unfortunately your refund will be less the payment fees

Payment

  • Select either online banking transfer or Paypal at checkout
    • Bank transfer:
      • our bank account details will appear on the final checkout page and in your confirmation email
      • your order no will appear on the final checkout page and in your confirmation email
      • populate your order number as the first reference in your online deposit
      • We are with Kiwibank, if you are Kiwibank we receive your payment immediately, for payments from other banks worse case is usually by 10:30am the following business day
    • Credit / Debit card = Paypal:
      • You do not need to be registered to Paypal
      • You will be transferred to Paypal to complete the transaction
      • You will enter and confirm your payment details on Paypal’s own website
      • Your credit/debit card details are managed by Paypal and I am grateful that they do not share them with us
      • Note: Credit/debit card processing fees are added to your order when you select this option.  We endeavor to pass on only the actual cost to you.  If you are unhappy with this in any way, select the Bank transfer option.  It is free to you
      • If for any reason we agree to cancel or refund part or all of an order paid for by Credit/Debit card, the payment fees are not returned to us so unfortunately your refund will be less the payment fees

How quickly will we ship your order

  • Effective 9 Jan 2022: Unless we are closed as notified on this site:
    • For orders with no custom machining, when payment is received up to 5pm on any day, we will endeavor to ship your order the following business day
    • For orders with custom machining we will endeavor to ship your order within 2 business days after payment is received
  • When do we receive your payments?
    • For payments from banks other than Kiwibank, when made outside business hours, they may not get to us until around 9-10am the following business day
    • For payments from banks other than Kiwibank, when made within business hours, they usually get to us within 1 to 2 hours
    • For Credit/Debit Card payments, payment is usually more or less immediate
    • For payments from your Kiwibank account to our Kiwibank account, payment is usually more or less immediate
    • Please note these exclude events outside our control, for example when a bank has an issue with payment processing
  • If we cannot ship your order within the time frames above we will contact you by email to advise of the delay
  • The above is the minimum you can expect.  We consider every order is urgent on a first come first served basis and will do our best to send it as quickly as possible
  • Note: Customer machining includes cut to length extrusion or shafts, tapping, milling, drilling etc

Shipping

  • The majority of our orders (physically smaller orders) ship via Courier Post & the rest by Post Haste (We may also deliver some local orders ourselves as it is quicker/more reliable)
  • All orders sent by courier are Signature required on delivery.  If you do not require a signature then please say so in the ‘Note’ available on the checkout page
  • After your order is physically with the courier we will send you an email with the tracking details, usually late on the day of despatch
  • During checkout please correctly select your shipping option to avoid delay with your order:
    • North Island Not Rural (2 days)
    • North Island Rural (2 days+)
    • South Island Not Rural (2-3 days)
    • South Island Rural (3 days+)
  • Valid shipping address: It is up to you to provide a valid shipping address
    • You can validate your address here: www.courierpost.co.nz/tools/address-checker/
    • If you provide an invalid address and your parcel is returned to us there will be additional shipping costs to resend the parcel. Should you request we cancel a returned order and should we at our discretion agree to do so, any refund:
      • will not include the shipping paid on the original order
      • will not include any Paypal fees paid on the original order
      • at our discretion may include a 25% restocking fee of the purchased product
      • at our discretion may not include part or all of the purchase cost of cut to order / machined products
    • We will endeavor to be fair and reasonable but you may still end up feeling aggrieved so make sure you provide a valid address

We DO NOT ship to Great Barrier Island, Stewart Island or the Chatham Islands without prior arrangement.  Please email us if this applies to you prior to placing your order.  Please have in mind the products & quantity you wish to order first

Product stock levels are actual stock in Wellington NZ

  • If a product shows as in stock, then unless we have an error in our inventory system (very infrequent but it did happen that one time, twice, 3 times now) or I have misplaced the product because no one has ever bought it before (yes that happened one time twice 3 times now as well) then that is the minimum we currently hold in Wellington.  We do not drop ship (i.e. take your order and then ship it from overseas)
  • For some more complex products (typically prebuilt circuit boards, fans etc) even if it shows out of stock, we may have  1 or 2 available as we often commit less into the online store in case of faulty product issues, feel free to contact us via email if your need is urgent

Pricing changes & errors

  • Prices shown exclude GST
  • Prices are subject to change at any time, the price you see on a a given day is not guaranteed to be the same the next day.  Check your cart before finally placing your order
  • We don’t do specials (other than one-off / clearance or used products), we strive to give our best price as our regular price
  • If a product is significantly mis-priced and you purchase it we may at our discretion refuse your order

History of Changes to these Terms and Conditions

9 Jan 2022 Midday

Changes in topic: Shipping

Removed:

  • Unless we are closed as notified on this site, we usually ship every business day.  If your order is paid before 10:30am we will endeavor to ship it that day and for at least 99% of orders we achieve and often better this.  However if there is custom machining required (cut to length extrusion or shafts, tapping, milling etc) please allow a possible extra days delay

Added new topic: How quickly will we send your order?

New text:

  • Effective 9 Jan 2022: Unless we are closed as notified on this site:
    • For orders with no custom machining, when payment is received up to 5pm on any day, we will endeavor to ship your order the following business day
    • For orders with custom machining we will endeavor to ship your order within 2 business days after payment is received
  • When do we receive your payments?
    • For payments from banks other than Kiwibank, when made outside business hours, they may not get to us until around 9-10am the following business day
    • For payments from banks other than Kiwibank, when made within business hours, they usually get to us within 1 to 2 hours
    • For Credit/Debit Card payments, payment is usually more or less immediate
    • For payments from your Kiwibank account to our Kiwibank account, payment is usually more or less immediate
    • Please note these exclude events outside our control, for example when a bank has an issue with payment processing
  • If we cannot ship your order within the time frames above we will contact you by email to advise of the delay
  • The above is the minimum you can expect.  We consider every order is urgent on a first come first served basis and will do our best to send it as quickly as possible
  • Note: Customer machining includes cut to length extrusion or shafts, tapping, milling, drilling etc
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