Covid19 Impact

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Last updated: 26 Mar 2020 07:10am

COVID19: We are now closed due to lack of courier services


24 Mar 2020 09:20am

Yes we are still open

As we are a home based business we expect to be able to continue to ship orders

The majority of our orders (physically smaller orders) ship via Courier Post & the rest by Post Haste (We also deliver some local orders ourselves)

Couriers are deemed an essential service so we currently expect that orders can still be sent, but the service level will fluctuate, particularly as we are ‘non-essential’

By placing an order you agree that:

  • Once your order is packaged and ready for pickup by the courier it is non-cancellable /non-alterable
  • There may be days where the courier just doesn’t arrive to pick them up.  If this happens to your order I will let you know by email that it is delayed on pickup
  • There may be significant delays in the delivery of orders to you by the couriers.  If this happens to your order, it is up to you to engage with the courier service

If you are unable to accommodate this degree of uncertainty and risk, please don’t place your order

If at some point we are excluded from Courier Services we will shut the business down. Any orders not already with the couriers at that time will be refunded in full


Background: Non-essential Business Courier Services under Covid19 Level 4

Taking NZ Post (Courier Post) as an example, they are asking essential service business’s to register as such.  They say:

NZ Post is considered an essential service and will continue
to provide essential delivery services at level 4

We are doing everything possible to prepare so we can keep
New Zealand moving but will need to prioritise essential
deliveries (blood, medical supplies, food & essential home
items for example).

We will also be impacted by this and expect to have disruption
to our workforce, we will do everything we can to maintain
service levels but do expect significant disruption

 

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